International customers (outside of the United States) are responsible to pay any applicable inbound duties, taxes, and any other fees which your local Customs authority deems appropriate. These fees are paid to your local carrier or government and are not collected by Bruut, and thus cannot be refunded.
You can easily exchange your product within 14 days after delivery. You can create a return by creating a Bruut account here with the e-mail address from your purchase. Then go to your account and submit a return.
You can send an email to [email protected].
By phone we can be reached during business hours at this number:
+31 6 24 34 87 86
The address for returns:
Bruut
Concourslaan 23
2132 DH HOOFDDORP
You can return your order from the online shop in the store. Keep in mind that you will not receive money directly, but instead it'll be paid by bank transfer. You can also exchange your online order at the store.
Yes, you can indicate during the buying process that you will pick up the package in the store. The order must be picked up within two weeks of purchase.
You can create a return via "my account" and indicate which size you want as a replacement. Pay attention! Make sure that you notify us within 14 days of receipt that you want to replace the merchandise.
Always check your information at checkout. If something went wrong please get in touch with us by mail or telephone right away. Once you've had a shipment confirmation we can not change it anymore and we still have to wait until the package is back with us.
We do not deliver on weekends. Orders placed between Friday to Sunday from 17h Monday are delivered Tuesdays. All orders are dependent on PostNL.
It is possible that our email will be filtered as spam, so check your spam folder for confirmation. If it’s not there, you can always contact us.